Shipping policy

SHIPPING POLICY

Last updated: October 27, 2026

Thank you for shopping with us. This policy explains how and when we process and deliver your order.

1. Order Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

You will receive an order confirmation email right after your purchase, and a shipping confirmation email with a tracking number once your order ships.

2. Estimated Delivery Time
Once shipped, standard delivery takes approximately 6–12 business days. Including processing, most orders arrive within 7–14 business days of the order date.

These are estimates, not guarantees. Delivery may take longer because of carrier delays, customs processing, severe weather, peak seasons (such as the holidays), or other events outside our control.

3. Shipping Rates
Shipping costs, if any, are calculated at checkout based on your order and are always shown before you pay.

4. Where We Ship
We currently ship to addresses within the United States. We cannot deliver to P.O. boxes where the carrier does not support them.

5. Order Tracking
When your order ships, we will email you a tracking number and link. Tracking information can take 24–72 hours to update after the label is created. If your tracking has not moved after 5 business days, please contact us.

6. Multiple Items and Split Shipments
If you order more than one item, your products may ship separately, from different locations, and arrive on different days. You will not be charged extra shipping for split shipments. Each package will have its own tracking number.

7. Shipping Delays
If we expect your order to ship later than we promised, we will notify you by email. You will then have the option to agree to the new shipping date or cancel your order for a full, prompt refund. If we do not know when we will be able to ship, or the delay is longer than 30 days, we will cancel the order and refund you in full unless you tell us you wish to keep waiting.

8. Customs, Duties and Taxes
Applicable sales tax and any import duties or fees that apply to your order are calculated and shown at checkout whenever possible. If a carrier or customs authority charges additional fees that were not shown at checkout, please contact us before refusing the package and we will help resolve it.

9. Incorrect Address
Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to the address you provided. If you notice a mistake, contact us as soon as possible, before your order ships, and we will try to correct it. If a package is returned to us because of an incorrect or incomplete address, we may ask you to pay the cost of re-shipping.

10. Lost, Delayed, or Damaged Packages

• Lost or missing: if your tracking shows delivered but you did not receive it, check around your property and with neighbors, then contact us within 7 days. If your package has not arrived within 20 business days of shipping, contact us and we will resend your order or refund you.
• Damaged or incorrect items: contact us within 7 days of delivery with your order number and photos. We will send a replacement or refund you, at no cost to you.

11. Order Changes and Cancellations
You can change or cancel your order before it ships by emailing us as soon as possible. Once an order has shipped, it can no longer be cancelled; please see our Returns & Refund Policy.

12. Contact Us
Questions about your order or shipping?
Email: dropshippingzekie@gmail.com
We reply within 1–2 business days.